SERVICES CASE STUDIES REVIEWS PRICES FAQ CONTACTS
Русский English Deutsch Español 中文
SUPPORT

Website support: it keeps running while you focus on your business

A website left unattended degrades: plugins become outdated, errors accumulate, and after the next update the request form goes down. You only find out a week later when the CRM goes silent. Support takes this headache away: we monitor, fix, and improve while you simply send tasks.

We work under clear procedures with defined response times: urgent requests are handled immediately, while planned work is handled in order within the hours included in your plan.

View case studies
TEAM

What does support include

Monitoring
Availability, speed, and forms are checked automatically, so we learn about an outage before your customers do.
Backups
Regular backups with recovery checks.
Updates
CMS and plugins are updated carefully, with a backup and post-update testing.
Revisions and tasks
Hours included in the plan: copy, blocks, and minor features.
Security
Protection from common attacks and cleanup after an infection.
Consultations
Answers to questions about websites, domains, email, and analytics.
WHY RDMN

What you get

Response times specified in the contract
Urgent issues: immediate response during business hours, not “when we get a chance.”
Your hours never go to waste
The remaining hours are shown in the monthly report along with a list of completed work.
Any websites
We take on support for websites we didn’t build after a brief audit.
No lock-in
You own all access credentials, and you can cancel support any month.
BUDGET GUIDELINES

How much does it cost

Basic

from 15 000 ₽/mo.
For business-card websites and landing pages
  • Monitoring and backups
  • CMS updates
  • 3 hours of revisions
  • Response within one business day
  • Monthly Report
Popular

Business

from 30 000 ₽/mo.
For corporate websites
  • Everything in Basic
  • 8 hours of updates
  • Priority queue
  • SEO task management
  • Unlimited Consultations

Store

from 50 000 ₽/mo.
For online stores
  • Everything in Business
  • 15 hours of revisions
  • Payment and feed monitoring
  • Accounting system synchronization
  • On-call coverage during sales

A precise estimate after the brief. The scope of work, timeline, and price are fixed in the contract.

PROJECT DATA

We’ve Solved Similar Challenges

MEDICINE
«Zdorovye+» Medical Center
Result
  • →Booking cost reduced from 3000 to 1100 RUB
  • →+230% more bookings from local services
  • →Top 3 in Yandex Maps for the area
AUTO BUSINESS
Auto service network
Result
  • →Search traffic share grew from 3% to 19%
  • →+160% more high-intent visits to the booking page
  • →JSON-LD structured data for the work catalog
HOSPITALITY BUSINESS
Boutique Forest Hotel
Result
  • →+85% more direct bookings through the website
  • →Dependence on aggregators reduced from 90% to 40%
  • →Pages per session increased 2.4x

Case study figures are approved by clients; details available on request

FAQ

Frequently asked questions

Will you take on a website you didn't build

Yes, after a quick audit: we review the code, hosting, and admin panel, document the current state, and start working on it.

What counts as an urgent task

The website is down, forms or payments don’t work, or there’s been a hack. We take these tasks immediately during business hours; everything else is handled in plan order.

What happens when the plan hours run out

We’ll warn you in advance: either cover the difference with one-off work billed at the improvements rate or move to a higher plan. We never quietly work at a loss.

Can I pay once without a monthly retainer

Yes, that's possible: it is a website improvements service. Support is more cost-effective when tasks arise every month.

[ RDMN ]
Ready to discuss your project?

Describe it in a few words, and we'll get back to you within one business day with questions and a preliminary estimate.

Related services

Improvements Website speed optimization WordPress Prices